Shipping Information

Effective Date: May 10, 2026
Website: https://mowersatjacks.shop/
Business Name: Jacks Small Engines

1. Shipping Coverage

We currently ship to:

  • United States
  • Canada
  • Selected international destinations within Europe and other supported regions

Shipping availability may vary depending on product type, size, and local regulations.

2. Processing Time

Orders are typically processed within:

  • 1–2 business days after payment confirmation

Orders placed on weekends or holidays may require additional processing time.

3. Delivery Estimates

Estimated delivery times:

United States

  • Standard Shipping: 3–7 business days

Canada

  • International Shipping: 7–14 business days

Europe

  • International Shipping: 7–21 business days

Delivery estimates are not guaranteed and may vary due to:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • High seasonal demand

4. Shipping Costs

Shipping charges are calculated during checkout based on:

  • Product size and weight
  • Shipping destination
  • Selected shipping method

Free shipping may be available for selected products or promotional offers.

5. Order Tracking

Tracking information will be provided via email once the order has shipped.

Customers can monitor shipment progress using the carrier tracking number.

6. Customs, Duties & Taxes

International customers may be responsible for:

  • Import duties
  • Customs fees
  • VAT or local taxes

These charges are determined by local customs authorities and are not included in product prices unless otherwise stated.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Delays caused by incorrect addresses
  • Failed deliveries due to inaccurate information
  • Additional carrier fees caused by address corrections

8. Lost or Delayed Shipments

If your shipment is delayed or lost:

  • Contact the shipping carrier first
  • Contact our support team for assistance

While we will assist customers where possible, delivery delays caused by carriers are outside our direct control.

9. Damaged Shipments

If your package arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the packaging and product
  • Keep all original packaging materials

Eligible cases may qualify for a replacement or refund.

10. Restricted Products

Certain products may have shipping restrictions depending on local laws, carrier policies, or hazardous material regulations.

Orders containing restricted products may be canceled or modified.

11. EU Shipping Compliance

For European Union customers:

  • Shipping information is provided before checkout
  • Estimated delivery timelines are displayed clearly
  • Customers are informed about applicable taxes and duties where required

12. Contact Information

Jacks Small Engines
1745 Jarrettsville Rd
Jarrettsville, MD 21084
United States

Email: support@mowersatjacks.shop