FAQ – Frequently Asked Questions

Website: https://mowersatjacks.shop/
Business Name: Jacks Small Engines

1. What products do you sell?

We sell lawn mowers, generators, chainsaws, outdoor power equipment, replacement parts, landscaping tools, and related accessories.

2. Do you ship internationally?

Yes, we ship across the United States and selected international regions including parts of Europe and Canada.

Shipping availability may vary depending on the product.

3. How long does shipping take?

United States

3–7 business days

International Orders

7–21 business days depending on destination and customs processing.

4. How can I track my order?

Once your order ships, tracking information will be sent to your email address.

5. What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay

6. Can I cancel my order?

Orders may be canceled before shipment processing begins.

If your order has already shipped, the standard return process will apply.

7. What is your return policy?

Customers may request returns within 14 days of receiving eligible products.

Returned items must be unused and in original packaging.

Please review our Refund & Return Policy for complete details.

8. What should I do if my order arrives damaged?

Order number
Photos of the damage
Photos of the packaging

Our support team will assist with replacements or refunds where applicable.

9. Are payments secure?

Yes. Our website uses SSL encryption and secure payment gateways to protect customer information and transactions.

10. Do products include warranties?

Some products may include manufacturer warranties depending on the brand and product type.

Warranty details may vary by manufacturer.

11. How do I contact customer support?

You can contact our support team via email:

support@mowersatjacks.shop

12. What are your support hours?

Monday – Friday

8:00 AM – 5:00 PM (EST)

Saturday

9:00 AM – 2:00 PM (EST)

Sunday

Closed

13. Can I change my shipping address after placing an order?

Address changes may only be possible before shipment processing begins.

Please contact support immediately if changes are needed.

14. Do you offer refunds?

Approved refunds are processed back to the original payment method within 5–10 business days after inspection and approval.

15. How do I request a return?

Contact our support team with:

Full name
Order number
Reason for return

Return instructions will be provided after review.

Thank you for shopping with Mowers At Jacks.